Clear steps. A little peace of mind.
When a refund is due, you should know what happens next.
Before sending anything back.
Please read our Returns & Refunds page. Email support@pocketmelo.com to begin.
How we refund you.
An approved refund goes back to the original payment method. We do not automatically replace it with store credit. We do not charge a refund processing fee.
For an eligible full return, the refund covers the product amount paid and refundable taxes collected on that amount. Discounts are taken into account.
When to expect it.
We aim to inspect returns within 1–2 business days of receipt.
Approved refunds are issued within 3 business days after approval, or sooner where required by law.
Your bank or payment provider may need an additional 3–14 business days to display the funds.
If a refund seems late, contact us with your order number.
Shipping charges.
If you paid an outbound shipping charge, it is generally not refunded for a change-of-mind return unless required by law.
For our confirmed error or a covered defect, we will also address applicable delivery charges as required.
Nothing in this policy limits your mandatory consumer rights.