A real question deserves a real answer.
Need a little help? Start here.
Choosing your first player. Checking an order. Getting your music ready. Whatever brought you here, we would love to hear from you.
Email us.
Help us help you.
- For an order question, include your order number.
- For a product issue, tell us what happened. A photo or short video can help.
- Never send your password, full card number, or payment security code.
Support hours.
Monday–Friday
9:00 AM–5:00 PM Hong Kong Time (UTC+8)
Excluding public holidays.
Messages received outside these hours are reviewed when we return.
Planning a return?
Please email us first. We will provide the correct instructions and return destination. Our office address is not a return address.
Our business details.
THE STYLE EDIT LIMITED
RM 701, UNIT 108B, 7/F, TWR B NEW MANDARIN PLAZA14 SCIENCE MUSEUM RD, TSIM SHA TSUI
HONG KONG
This is our business contact address. Please do not send returns here without our instructions.