Sometimes, it is not the right fit.
That is okay. Let us help with the next step.
You can request an eligible return within 30 calendar days of delivery. Eligible returns are free.
Start with an email.
Write to support@pocketmelo.com . Include your order number and the reason for your return.
If the item is damaged, faulty, or incorrect, include photos or a short video if available.
Please contact us before shipping anything back. We will confirm the return address and provide shipping instructions.
Give it a careful try.
You may open and reasonably test your player. For a change-of-mind return, send it back in good condition, without damage beyond careful inspection.
Include everything supplied with your order. Use the original packaging if available, or another secure package.
Back up and remove your personal files. Reset the player where possible.
We cover eligible return shipping.
We arrange and cover return shipping for eligible returns requested within 30 calendar days of delivery.
Please do not buy return postage before receiving our instructions. We cannot promise to reimburse a shipping service you arrange without authorization.
Something arrived wrong?
If your player is faulty, damaged on arrival, or not what you ordered, let us know.
We will review the issue and arrange an appropriate replacement, refund, or other remedy. The 30-day return window does not limit your statutory rights for faulty goods.
Where do I send it?
We have a return location in Miramar, Florida, United States. We will confirm the full address and recipient in your return instructions.
This is a return location. It is not our business address or shipping origin.
What happens next?
We aim to inspect your return within 1–2 business days of receipt. We will email you the outcome.
Approved refunds are issued within 3 business days after approval, or sooner where required by law.
Your bank or payment provider may need an additional 3–14 business days to display the funds.
Missing items or damage beyond reasonable testing may affect a change-of-mind refund where the law allows. We will explain any adjustment. Your mandatory consumer rights remain unaffected.
Need a replacement or cancellation?
Email us as soon as possible. We will explain the available options. Once an order has shipped, the return process may apply.
For payment details, see our Refund Policy.