Privacy Policy

Your trust matters here.

This page explains how your information is used when you visit or shop at pocketmelo.com.

Who is responsible?

PocketMelo is operated by THE STYLE EDIT LIMITED.

For privacy questions, email support@pocketmelo.com .

Information we handle.

• Orders: your name, email, billing and delivery addresses, phone number if supplied, purchased items, and order history.
• Payments: transaction references, payment status, and information supplied by your payment service.
• Accounts: account details and preferences when you create an account.
• Support: messages and files you choose to send us.
• Website activity: technical information such as IP address, browser details, and security logs, depending on the services enabled.

Payment details are processed through the payment service used at checkout. Do not email full card details or passwords to us.

Why we use it.

We use information to process orders, arrange delivery, manage returns, answer questions, maintain accounts, prevent fraud, and meet legal obligations.

Where applicable, the basis for these uses is performing our contract with you, meeting legal obligations, or our legitimate interests in running and protecting the store.

Consent is used where required for optional activities. You can withdraw consent without affecting earlier lawful processing.

Who receives it?

We share information needed for the service with hosting, payment, delivery, and support providers. We may also disclose information where required by law.

Our store runs on WordPress and WooCommerce. Hosting is provided through Namecheap EasyWP. The payment provider you choose handles payment and related security information.

Delivery partners receive the details needed to deliver your parcel. Other providers may support order email and security functions.

Cookies and marketing.

Our store uses cookies and similar technologies. Read our Cookie Policy for details.

We plan to introduce analytics, advertising, or email marketing tools. Before enabling them, we will update this notice to identify the tools and relevant choices.

Where required, we will request consent before optional tracking or marketing begins. You can unsubscribe from marketing emails if you choose to receive them. Order and service messages are separate.

Where information is processed.

Our business is based in Hong Kong. Service providers may process information in other countries.

Where applicable law requires safeguards for international transfers, we must put those safeguards in place. Contact us for information about arrangements relevant to your data.

How long we keep it.

Retention depends on the reason for collection. Order records may need to be kept for accounting, legal obligations, or disputes. Other information is kept only as long as needed for its stated purpose.

We consider the type of record, account status, support needs, and applicable legal retention requirements. You may request deletion of information we no longer need to keep.

Your choices and rights.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information.

You may also be able to restrict or object to some uses, withdraw consent, or opt out of certain advertising or data sharing.

Email us to make a request. We may need to verify your identity. Some records must be retained where the law requires it. You may also contact your relevant data protection authority.

Security and updates.

We take reasonable steps to protect personal information. No online system can promise complete security.

If we update this policy, we will show the new effective date and provide additional notice where required.

Last updated: October 18, 2026.